I explained the problem, they gave me a telephone appointment for the next day, and never called back. The OS X El Capitan splash screen appears. Select Reinstall OS X, and click Continue. I called their support number (I live in Italy), a representative answered from Greece. Once you’ve done that, here’s how to install, reinstall, or upgrade to El Capitan, step by step: Boot from your Recovery HD partition by restarting your Mac while holding down the Command+R keys. I was lucky - my son had a MacBook 2008 just like the one I was trying to upgrade, and he graciously lent me a working backup disk to do this with.Īpple's response to the problem was highly unsatisfactory. erase the original user's data and put in your own info. Clone the USB disk with CCC to the Mac you're trying to upgrade. Clone the other Mac's HD on a USB disk with CarbonCop圜loner, making sure the clone is bootable (include a working copy of CCC in the process). find a computer with installed MacOS 10.11. The only solution that worked was complicated and klutzy: 1. Another error message popped up, and said that my installation file was 'probably corrupted' (freshly donwloaded from the Apple Store). Setting back the date to 2015 did not work for me.